My client, a Global Analytics company, is looking for a Technical Support Specialist with statistics and analytics experience to provide technical support across their suite of Statistics and Analytics software and solutions. You will be working in a team responsible for providing support to external clients and internal staff ensuring customer satisfaction through diligence, timely and quality responses. This is a fantastic opportunity to grow your career within an industry leading company.

Position responsibilities:

- be a SME for clients on company software and solutions
- provide phone, email and onsite support for company products and solutions to clients and internal staff
- investigate and resolve technical issues
- build relationships with clients to help them achieve their goals
- understand the clients work environment to help provide best advice
- provide advice with regards system admin, system tuning and architecture
- keep up to date with company products and solutions (training provided)

Position requirements:

- tertiary degree in Mathematics, Statistics or IT
- knowledge of data mining, statistical forecasting reporting or analytics
- excellent customer relationship management skills
- working knowledge of Java (preferable)
- Australian Permanent Residency

If you are interested in this great opportunity to work for a market leader do not hesitate to apply by clicking on the link below. Alternatively for a confidential discussion please contact Matt Garvey on 02 92206914.